FAQ

Boxes ship between the 1st-5th of each month. We always aim to have boxes shipped by the 1st, although sometimes we may need a little extra buffer time due to weekends and holidays. You will receive tracking information when your box has shipped.

If you're not satisfied with your Project Home DIY kit, you can return it within 30 days of receipt. Please note that you'll be responsible for the return shipping costs. In order for Project Home DIY to provide free shipping, we do expect our customers to pay for the return shipping of the item back to us. This will be deducted from your refund.

Please complete the return request HERE.

Once we receive your kit we will inspect it to make sure items are in unused original condition. Upon inspection, we will contact you via email for your return approval and issue your refund, minus the shipping & handling return fee.

If your subscription renewed and you forgot to cancel, we do not issue a refund. Refunds cannot be issued for items that haven't been shipped yet.

Yes! Add the subscription to your cart, once in the cart check mark "this is a gift", fill in recipient info (name & email address). The recipient will be notified when the subscription ships that they are receiving a gift subscription. You will have to notify them that the gift is from you. You can also select "Automatically renew this subscription" for the subscription to renew or leave it unchecked for a one time purchase. **REMEMBER- boxes ship on the 1st-5th of the following month!

Yes, you can skip or cancel your monthly subscription. Log In here to manage your subscription.

On the 13th of the month you'll receive an email letting you know your subscription is about to renew. If you log into your account and skip before your renewal is processed on the 15ht you will skip that months renewal and will not renew until the 15th of the following month.

If you skip AFTER your renewal has already processed on the 15th, you will still receive your subscription box the next month. You paid for it, so you will receive it.

You MUST skip before the 15th to not receive a box the next month. No refunds are given once your subscription renews.

Project Home DIY is NOT responsible for customer inputting wrong address during check out and package being delivered to the wrong address. PH-DIY is also not responsible if you have moved in the time it took for us to ship your subscription box.

No refunds will be given If box is returned to Project Home DIY, customer is responsible for covering shipping cost to ship box to correct address.

If your tracking shows DELIVERED and you do not have your package, you must immediately contact the company that delivered your package and let them know it is showing delivered. After you have contacted them, please contact our customer service help@projecthomediy.com to let us know as well. A delivery notification is emailed to you the day your package is delivered so you are aware of its delivery.  

99% of the time when this happens, the package was delivered to another individual in the home or a neighbor and does show up within a few days. We ask you wait 5 business days from when the package was delivered before we will send a replacement out. We are NOT required to do this, but do it as a courtesy to our customers as we feel the need to.

If your package has been delivered, it's been more than 5 days past delivery and you have not contacted our customer service to notify us or the delivery company, we can no longer offer to replace your item. It is your responsibility to track your items and their delivery. You can not expect us to replace something that has said it's been delivered for weeks. Sorry.

Monthly subscriptions will automatically renew on the 15th of each month unless you choose to skip or cancel. Prepaid 3- and 6-month subscriptions are billed on the 15th of the 3rd or 6th month after your initial sign-up. To ensure there are no surprises, you'll receive a billing reminder two days before any charges are processed.

Yes! You will receive a renewal reminder 3 days before you are re-billed so there are no surprises!

We DO NOT refund your subscription once it renews! You must cancel your subscription before the payment processes on the 15th!

Boxes will sell out each month. When this happens you will have to wait until next month to subscribe (don't wait long and subscribe ASAP!)

Our projects are centered around wood, usually always something you can build and finish. Depending on your finish style, determines the overall style of the decor. You can choose to antique it giving it a farmhouse worn look. You can choose to finish with strong bold colors for a more modern look and don't worry, we walk you through both styles as well as tons of finished ideas from our VIP group on each project! Our projects are not set on any specific style (modern, farmhouse, rustic, mid-century) so they match many different decor preferences. Our main goal is to bring you high quality custom home decor for your home.

Give it as a gift! Have fun creating it and add it to the gift closet! It will make the perfect last minute minute gift for anyone!!