Frequently Asked Questions
When will my box ship?
All subscription boxes ship between the 1st-5th of the following month that you paid. Join in October, box ships around November 1st. Renew October 15th, box ships around November 1st.
We always aim to have boxes shipped by the 1st, although sometimes we may need a little extra buffer time due to weekends and holidays.
What is the Refund/return policy?
- Refunds and/or returns are not given based on a customers dislike for the project. It is not possible for us to create a project that will fit absolutely everyone's taste and desires, we are sure you can understand that. Our customers have repeatedly said that once they created the project they were doubtful of they ended up loving it so give it a chance. The best part of our box is the ability to be creative with ease. We suggest you create the project and gift it to a friend or family member or gift them the unfinished project to complete themselves.
- Subscriptions MUST be canceled before the renewal date! We send out a renewal reminder on the 13th of the month before you are billed to remind you so you have a chance to cancel or skip if desired. Once renewal takes place, we will not refund. Please be mindful of your subscription, as we are taking as many steps to warn you before it renews as we can.
- Please inspect your box within 30 days of delivery! We will no replace broken or damaged items after 30 days of delivery.
- Project Home DIY is NOT held liable for any damaged clothing, furniture, or any other item in your home while using our products. We are not held responsible for your use of these items while crafting/creating in areas where items can get damaged while wearing good clothing.
Broken or missing Item
Can I purchase a gift subscription?
Can I skip or cancel?
You'll receive a renewal reminder 2 days before your order processes. You can choose to skip a month (monthly plan only) or cancel the renewal then. Access your account HERE to manage your subscription. You must skip or cancel before your renewal is processed on the 15th. There are NO refunds after your subscription renews!